Manager

Ithai Limited is seeking responsible and proactive Managers to oversee daily operations, ensuring a high standard of customer service, compliance, and team leadership. The successful candidates will play a pivotal role in the smooth functioning of our dining establishment and be responsible for both operational and legal duties under New Zealand law.

Key Responsibilities

Menu and Event Planning

• Plan menus in consultation with chefs, ensuring variety, quality, and cost-effectiveness.

• Organise and coordinate special functions and events to meet client expectations and business goals.

Procurement and Financial Oversight

• Arrange the purchasing and pricing of food, beverages, and supplies in line with the allocated budget.

• Maintain accurate records of stock levels and all financial transactions related to operations.

Compliance and Facility Standards

• Ensure all dining facilities comply with health and safety regulations.

• Monitor cleanliness, functionality, and overall appearance of the premises to maintain a welcoming and professional environment.

Customer Engagement

• Confer with customers to evaluate satisfaction regarding meals and service quality.

• Resolve complaints or concerns efficiently and courteously.

Staff Supervision

• Select, train, and supervise both kitchen and waiting staff to deliver outstanding service.

• Foster a positive work environment through ongoing coaching, communication, and support.

Front-of-House Duties

• Take reservations, greet guests upon arrival, and assist in taking food and beverage orders as needed to support team operations.

Legal Responsibilities as Duty Manager (under New Zealand law)

• Responsible for the sale and supply of alcohol

• Monitor and manage patrons to prevent intoxication and underage drinking.

• Maintain compliance with the conditions of the venue’s alcohol licence.

• Display the manager's certificate and licence conditions prominently as required by law.

• Act as the primary point of contact for authorities (e.g. Police, licensing inspectors) during operating hours.

• Complete incident logs and reports as necessary and handle any issues that may impact legal compliance or customer safety.

Other Related Tasks

• Perform other related duties as required to support the smooth and efficient operation of the establishment.

Requirements

• At least one year of relevant work experience; or

• A New Zealand Register Diploma (Level 5) or higher qualification in a relevant field, such as Business Management or Business Administration, regardless of the major. Any overseas qualification must be comparable to the relevant New Zealand qualification; or

• A Licence Controller Qualification (LCQ) and a Manager’s Certificate.

Other details

• This is a full-time and permanent position

• The wage ranges from $26.50 to $40.00 per hour, depending on skill and experience, with weekly payments.

• Holiday pay and sick leave will be paid according to the law

• Work location: 39 Elliott Street, Auckland

• You will be required to work according to a roster, 5–6 days per week, with a guarantee of 30 hours (maximum 48 hours).

Please note that applicants for this position should have NZ citizenship/residency or a valid NZ work visa.

If you would like to join our team, please submit your information via this platform. If you have any questions, please contact us via Sign in to view email