Service Now - Technical Consultant

Tata Consultancy Services

Date: 2 weeks ago
City: Auckland, Auckland
Contract type: Full time

Role Responsibilities

  • Lead hands-on implementation and remediation activities across ServiceNow CMDB and ITOM modules
  • Configure and optimize ServiceNow Discovery schedules, MID Servers, credentials, probes, sensors, and discovery patterns
  • Troubleshoot Discovery failures related to networking, firewall access, authentication, cloud connectivity, and infrastructure communication
  • Review and remediate duplicate, orphan, stale, and inaccurate Configuration Item (CI) records
  • Implement and enhance Identification and Reconciliation Engine (IRE) rules and reconciliation logic
  • Configure and maintain CI relationships, dependency mapping, and service visibility across the environment
  • Support Service Mapping implementation and alignment with CSDM standards

Required Technical Experience

  • Strong hands-on implementation experience in ServiceNow CMDB and ITOM
  • Experience configuring and supporting ServiceNow Discovery and Service Mapping
  • Strong technical understanding of Windows, Linux, networking, virtualization, and cloud infrastructure
  • Hands-on experience working with MID Servers, credentials, firewall rules, and connectivity troubleshooting

Location

Auckland

Job Function

TECHNOLOGY

Role

Consultant

Job Id

420775

Desired Skills

Linux | Networking | Service Now

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