Senior Business Analyst

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō Te Tūranga - About The Role

Be part of ANZ’s Cards Switch team and help power the real‑time processing of millions of card transactions across New Zealand — from ATMs and in‑store purchases to online payments. Our switch ensures every transaction is validated, authorised, routed, and processed securely and instantly. You’ll be working at the heart of a platform that moves high‑speed, bidirectional payment traffic between merchants, ATMs, acquirers, issuers, and card schemes.

• Work on one of NZ’s most critical real‑time payments platforms.
• Solve meaningful technical and business challenges in a 24/7, high‑availability environment.
• Partner with a mix of engineers, testers, vendors, and operational specialists.
• Be part of a collaborative, supportive, and high‑performing team.

Role Type: Permanent

Role Location: Wellington or Auckland

Work Hours: Standard 37.5 hours per week

Ka aha tō rā e kite ai? - What will your day look like

You will be responsible for:

• Collaborating with internal and external stakeholders to gather, analyse and document requirements for card transaction processing — including VisaNet, Mastercard and New Zealand domestic message protocols.
• Translating business needs into clear functional and non‑functional requirements, ensuring accurate and high‑quality implementation.
• Working closely with delivery squads and external vendors to shape solutions and ensure technical feasibility.
• Developing and maintain structured documentation such as use cases, process flows, and data models.
• Contributing to safe, compliant delivery aligned to card scheme mandates, PCI requirements, operational risk standards, and ANZ technology frameworks.
• Supporting testing phases to ensure solutions meet business and regulatory expectations.
• Providing subject‑matter insight into settlement processing, ensuring timely and accurate downstream processing of transactions.
• Using basic SQL to investigate issues and support requirements analysis.
• Assisting in production incident and problem management, helping diagnose and resolve issues quickly to minimise customer impact.
• Working flexibly across business and technical analysis in a cross‑functional Agile squad.
• Identifying gaps, risks and improvement opportunities across systems, processes and data flows.

Ōu Pūkenga? - What will you bring?

To thrive and excel in this role, you should ideally possess the following:

• 5+ years as a Technology Business Analyst, ideally in the card payments industry.
• Strong understanding of ATM/POS‑acquired card transaction authorisation, routing, and processing.
• Knowledge of card industry message formats (Visa, Mastercard, NZ domestic).
• Experience supporting card transaction settlement and downstream processing.
• Experience in data management for transaction processing including integrity, security, and compliance.
• Experience with production incident analysis and problem management.
• Strong requirements elicitation, analysis, and management capability.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Experience in Agile and SDLC delivery environments.
• Ability to work independently and manage ambiguity.
• Understanding of New Zealand payments ecosystem (issuers, acquirers, merchants).
• SQL skills for problem investigation and requirements analysis.

Te Rā Ōtinga - Job Posting End Date

Sunday 19 July at 11.59pm (NZ)