Sensitive Claims Service Lead

At Habit Health, we're passionate about helping people live their best lives. We're looking for an experienced clinician and leader to join us as our Service Lead - Sensitive Claims Service, providing clinical and operational leadership across our national ACC Sensitive Claims service. This role can be based anywhere in New Zealand.

This is an exciting opportunity to shape and grow a service that makes a meaningful difference in the lives of people recovering from trauma, while supporting a diverse network of employed clinicians and subcontracted providers across New Zealand.

About The Role

As Service Lead, you'll provide leadership, oversight, and clinical expertise to ensure the delivery of high-quality, client-centred services. You'll work closely with clinicians, leaders, ACC, and key stakeholders to drive service excellence, support quality outcomes, and identify opportunities for growth and innovation. While this is primarily a leadership role, you'll also maintain a small clinical caseload to stay connected to service delivery and support best-practice clinical care.

What You'll Be Doing

• Providing clinical and operational leadership for the Sensitive Claims service nationally
• Supporting and mentoring employed clinicians and subcontracted providers
• Monitoring service performance, quality outcomes, and contractual requirements
• Building strong relationships with ACC and other key stakeholders
• Supporting workforce development, clinical supervision, and professional growth
• Identifying opportunities to improve service delivery and client outcomes
• Maintaining a small clinical caseload within the Sensitive Claims service

About You

We're looking for someone who brings:

• At least 5 years post graduate experience
• Significant experience working within ACC Sensitive Claims services
• Current registration and Annual Practising Certificate in a relevant health profession
• Strong clinical leadership and stakeholder management skills
• Experience supporting clinicians and driving service quality
• A collaborative and solutions-focused approach
• The ability to work autonomously while leading a nationally dispersed workforce

Highly Desirable:

• Current ACC Sensitive Claims Named Provider status
• Previous experience leading clinical teams or services
• Strong understanding of ACC contracts and operational requirements

Why Join Habit Health?

• A warm, social team culture with weekly treats and recognition awards
• Volunteer leave to support a cause that matters to you
• Referral bonuses and clinician performance rewards
• Wellbeing initiatives (EAP access, annual flu vaccinations, eye care support)
• Corporate discounts across a wide range of services
• AI tools designed to make your day easier and more efficient
• Company vehicle for business-related travel

Next steps

If you think you have the experience and can-do attitude to join a team and organisation that rewards your worth, apply now! For a copy of the Position Description, visit our careers page (www.habit.health/careers).

If you want to get in touch directly, you can email ***email_hidden***. When doing so, please quote the job reference number and location.

This role is only open to candidates who are either New Zealand citizens, residents or have unconditional working rights without requiring sponsorship.