Service Desk Analyst

• Provide support for incidents & requests relating to IT with a view to keep users enabled and productive
• Working within a small & effective team
• Based full time in Hamilton office.

Mō te tūranga | About the role

• Provide the all-important first contact for all users via phone, virtual communication or face-to-face at the Service Desk.
• Troubleshoot and resolving desktop & mobile incidents or requests, both hardware & software, as well as providing support for other technologies, such as remote working, meeting rooms, and audio visual.
• Provide hands on device management and user account management.
• Escalate any issues or events to the relevant support team.

Mō te tangata | About you

• Take pride in providing the best possible customer and technical support to ensure your colleagues in the organisation can keep doing what they do.
• Enjoy working within a team who are dedicated to providing top level support.
• Can work flexibly, and are able to prioritise your workload.
• Can troubleshoot and find the root cause of issues.
• Enjoy learning new technologies and helping others get the best out of it.
• Have familiarity with Microsoft 365 and supporting users in a corporate environment.

Mō ngā pūkenga | Qualifications and experience

• Tertiary level qualification in Information Technology or relevant experience.
• At least 12 months experience in a frontline Service Desk role.
• Experience in a local government environment is desirable, but not essential.
• Excellent customer service skills.

Mō te tīma | About the team

• You’ll be part of a collaborative and high performing IS Support Services team, working alongside a group of IT Specialists who support the IT Systems across the Regional Council. The IS Support Services team play a key role in delivering end user support, system access, account creation and device management.

Mō mātou | About us

• We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.
• Our mahi is as diverse as the region we care for and the people who share it. Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.
• Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.
• By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better. Together, we’ll create a sustainable future that will make a positive difference to people’s lives.

Mō te tuku tono | How to apply

• Applications will be reviewed as they come in, and this role will close on 28 June 2026.
• If you have any questions about the role, please contact ***email_hidden***
• Please click ‘apply’ and include your CV & cover letter as a pdf. Apply now!