Technical Support Analyst - L2

Technical Support Analyst – L2 end user support role equivalent

• NZ Resident or Citizen’s only – No overseas applicants need apply
• Precise communication skills both verbal and written are a must
• Auckland CBD – Permanent Position in a well-established, successful corporate

About the role

This position will be responsible for integrating, maintaining and supporting systems and processes.

This is a Microsoft tech heavy organisation, however no two days will be the same so troubleshooting and problem solving across a broad range of service requests will be required.

Your experience providing a high level of proactive customer service will mean you are well placed to assist in diagnoses and resolution of incidents, while demonstrating a pleasant demeanour and eagerness to go above and beyond expectations.

About the Company

A company with a strong team focus which believes in empowering it’s people to thrive in a collaborative environment – your attributes as an innovative and independent thinker will be well rewarded here.

Requirements

• Prior experience in a senior level helpdesk, desktop support or L2 technical analyst role.
• Understanding of Microsoft 365, Exchange and any Microsoft certs a big bonus.
• Quals in ITIL or a deep understanding of Incident, problem, change management pillars.
• Extensive experience dealing with the business and external vendors working towards timely and customer centric solutions.

If you meet the skills required and are looking for your next role with a successful, corporate company which is ready to foster and reward your hard work - then please apply now, or send any questions to ***email_hidden***

For overseas applicants and those requiring Visa support: This organisation is not looking to support a visa application for this role, therefore only those with NZ Resident and NZ Citizen status will be responded to.