Help Desk Engineer

Protecting the health of our water.

We believe that’s worth caring about.

At Citycare Water, we’re proud to be the country’s largest dedicated experts in three waters – around 600 good people, making it happen across 10 locations. We specialise in water network maintenance and reticulation renewal construction. We service almost a quarter of properties nationwide; and we maintain over 20,000kms of pipe network. That’s 2X the length of the NZ’s state highways! Water may seem like such an everyday thing. but that’s what makes it so important. every day, every living thing needs it.

So, join us on our mission to ensure every community has access to safe water for life - we believe that’s worth striving for.

About the job

Based in Auckland, you’ll be the sole on-the-ground IT support presence for our northern operations, while working closely with our wider IT team located in Christchurch. This is a great opportunity to build strong relationships across regions, gain exposure to a diverse range of technologies, and play a pivotal role in connecting teams across the business.

As our Help Desk Engineer, you’ll be the first point of contact for IT support across the organisation. You’ll troubleshoot issues, provide timely resolutions, and ensure our people stay productive with reliable technology.

What you’ll need

• Experience in a Help Desk, Service Desk, or IT Support role
• Strong troubleshooting skills across Windows and Android environments and common business applications
• Experience with M365, specifically Exchange, Teams, SharePoint, Intune, and Entra.
• Knowledge of network protocols, firewalls, and other network devices.
• Excellent communication skills with a customer-first mindset
• Ability to work independently, effectively managing workload, priorities, and time with minimal supervision
• A team player with a positive, can-do attitude
• Ability to travel on a regular basis around our depots in the North Island (with the occasional travel to Christchurch)
• Ability to participate in the on-call IT roster to provide support outside of the regular business hours
• Relevant certifications (e.g. CompTIA A+, ITIL Foundation, Microsoft certifications) are desirable, but not essential
• Experience with ticketing systems and remote support tools will also be beneficial, but not essential

If you’re passionate about technology and enjoy helping others, we’d love to hear from you. Apply now and be part of a team that keeps our business running smoothly.

All preferred candidates will be required to complete preemployment checks to the employer’s satisfaction. These checks include but are not limited to, Ministry of Justice criminal conviction report, medical assessment, and drug and alcohol testing.

If you have any further questions, please email ***email_hidden***

Benefits and culture

At our core, we believe that diverse teams drive better outcomes. We're proud to support and invest in initiatives that create a workplace where everyone feels they belong:

• Perks such as mental health first aiders, regular health check-ups, flu vaccinations and access to our employee assistance programme.
• Our Women in Water network provides resources, support and opportunities to thrive as a woman in your career and life in general. This wāhine-only environment is a safe space to connect, ask questions, share thoughts and experiences, support each other and have some fun.
• Employee benefits and discounts via BOOST.
• Making Waves – Reward & Recognition Program: We celebrate team members who truly live our values through our Making Waves program, recognising and rewarding outstanding contributions every quarter
• You’re covered from your very first day, with bereavement leave and five days’ sick leave available right from the start.
• Our culture values different perspectives and we provide mentorship and training to help all team members succeed and progress in their careers.

Find out more

Visit our Careers page to hear from our people about what it’s like working for Citycare Water; and visit out News section to read about the work we do protecting the health of our water in our local communities.

We encourage all applicants, regardless of their background or experience, to apply if they feel they are a good fit for the role. We are proud to be an equal opportunity employer that values diversity and believes that every member of our team brings unique perspectives and strengths to our company.