CyberCX - Delivery Manager

The work we do matters

CyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How You Will Make An Impact

The Delivery Manager will be the representative for the client during the delivery of the engagement or project and must uphold a high standard of professionalism. Where necessary, the Delivery Manager will work in conjunction with suppliers and vendor agreements as part of delivering services for the customer.

Day to day you will

• Collaborate with the project team to identify opportunities and relay them to relevant stakeholders
• Manage projects to ensure adherence to resource planning, scheduling, and allocation to meet service levels and customer commitments
• Maintain alignment with Scope of Works, project/resource plans, schedules, and budgets
• Raise or escalate work that extends beyond scope, project timelines, or budgets, and proactively identify issues
• Complete reporting on work completion and scheduling to ensure alignment with plans
• Participate in or lead project handovers, engagement setup, and kick-off meetings with assigned resources
• Attend customer meetings to review performance, address risks/issues, and take corrective actions as needed
• Enhance team effectiveness by taking ownership of team issues and goals

Skills & Qualifications

• Project management and change management experience preferred
• Strong stakeholder engagement and communication skills, capable of building credibility at all levels
• Experience in scheduling, project, or resource coordination, or a similar environment
• Proficiency in resource forecasting, tracking, and reporting using Microsoft Excel or similar tools
• Excellent verbal and written communication skills
• Ability to navigate setbacks with resilience and agility while managing customer expectations
• Experience in scheduling, project, or resource coordination, or a similar environment
• Proficiency in resource forecasting, tracking, and reporting using Microsoft Excel or similar tools