Case Manager - Wellington, Auckland or Christchurch

We’re looking for an experienced and motivated Case Manager to join the Wellnz team in either Auckland, Wellington or Christchurch. In this role, you’ll manage a portfolio of work and non-work injury claims, ensuring high-quality, efficient and compassionate support for injured employees. You’ll be the key connection between clients, providers and ACC — keeping recovery on track and delivering exceptional service every step of the way.

What You’ll Do

• Manage a portfolio of injury claims in line with ACC legislation, audit standards and Service Level Agreements
• Build strong, positive relationships with clients, injured employees and medical providers
• Coordinate rehabilitation services to ensure timely, effective and cost-efficient outcomes
• Provide day-to-day guidance to the claims support team
• Identify opportunities to improve processes and support new business
• Maintain high standards of customer service in line with the Code of Claimant Rights
• Promote and model positive health & safety practices
• Produce clear, regular progress reports and maintain accurate documentation

What You’ll Bring

• 2+ years’ experience in case management or 5+ years’ experience in a relevant health discipline
• Strong working knowledge of ACC legislation and Accredited Employer Programme standards
• Relevant tertiary qualifications in business, rehabilitation or a health-related field
• Excellent communication, relationship-building and customer service skills
• Strong organisational and time-management ability
• Skilled in negotiating agreements, resolving issues, and building mutually beneficial outcomes
• Excellent written communication skills; advanced proficiency in Word and Excel
• A collaborative, proactive and solutions-focused approach

Why join us?

• Work with a supportive, knowledgeable team who care about doing things well
• Opportunities for ongoing professional development and growth
• Flexible work options and locations — Wellington, Christchurch or Auckland
• Personal insurances, exclusive discounts and volunteer release time
• Social events and celebrations
• Professional development support and paid study days

If you think you have the experience and can-do attitude to make it even bigger with an organisation that rewards your worth, we want to hear from you!

For a copy of the position description, please click 'Apply' which will take you through to our careers portal, or get in touch with Madison at Sign in to view email. Please refer to job ID

Case Manager 2648 in your communication.

Habit Health is an equal opportunity employer, dedicated to diversity hiring and providing a safe space to people of all cultures, languages, experiences and backgrounds.