Customer Services Aquatics

Posted: 16/09/2026

Closing Date: 02/10/2026

Job Type: Permanent - Part Time

Location: Cromwell

Job Category: Customer Service

We have a need for dedicated front desk coverage during the week at Cromwell Pool. This role is the first point of contact for patrons, working Monday to Friday, 9:00am-2:45pm, and plays a key part in delivering a warm, professional customer experience while supporting the smooth day-to-day operation of the facility.

Key Responsibilities

Customer Services Aquatics Job Description

• Provide a welcoming and professional experience for all customers
• Assist patrons with enquiries about aquatic programmes, memberships, and facility services
• Answer phone calls, emails, and in-person queries in a timely and professional manner
• Handle cash, EFTPOS, and other transactions in line with financial procedures
• Maintain accurate records of sales, bookings, and customer interactions
• Support retail stock control, including stocktakes and ordering
• Work closely with Pool Crew, swim teachers, and management to ensure seamless service delivery
• Reports to the Aquatics Operations Manager

Desired Skills And Experience

About you

• A high level of customer engagement and communication skills
• Ability to work well within a team environment
• Previous experience in customer service or office administration
• Strong problem-solving skills and adaptability
• Current First Aid Certificate, or willingness to obtain one within four weeks of employment
• Friendly, professional, and well-presented, with a positive attitude and sense of initiative

Benefits

• Dog friendly workplace
• An active social club
• Learning and development opportunities
• Supportive team culture
• Wellbeing programme
• Additional leave

Here at Central Otago District Council, we are a team with a common goal – to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; it’s about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.

As a values-based organisation, we centre our work on our whakataukī: ‘Me manaaki tētahi ki tētahi, me pakihiwitahi te tū – kia haere tahi ai tātou’ - Respect each other, stand shoulder to shoulder – So that we may travel on this journey together.

How To Apply

Ready to jump in? We’d love to meet you. Send us your resume and a short cover letter telling us why this role feels right for you. We’re reviewing applications as they come in, so don’t wait — take the next step today.

To apply please click apply now. All applications must be submitted through our online careers portal.

Applications close: 02/10/2026

Any enquiries about this role please email: Sign in to view email