Health & Social Services Coordinator - Kaiwhakahaere Ratonga Hauora & Papori

• Full Time
• Application Closes 14 Oct 2026
• Auckland - Central Auckland
• Community and Social Service Specialist

Health & Social Services Coordinator

About The Role

The Health & Social Services Coordinator supports whānau with complex needs to access, navigate and stay connected with health, social care and support services.

Working with clinical teams, Mission kaimahi and external agencies, the role bridges health and social services through engagement, advocacy and coordination.

This front-facing role requires professionalism, sensitivity, respect and confidentiality when working with patients, Mission kaimahi and external providers.

We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work.

What We Offer

• Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
• Access to EAP & external supervision.
• “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
• Tangihanga leave.
• Access to sick leave from your 1st day of employment.
• Ongoing training and development.
• Staff discounts at Auckland City Mission Op Shops and Pharmacy.
• Access to low cost, fresh produce through the Mission Grocer.
• Convenient access to public transport and discounted parking options.
• Opportunities for career progression within the Mission.

What You Will Be Doing

• Coordinate health and social care for whānau with complex needs, especially those at risk of disengaging or being lost to follow-up.
• Provide time-limited key-working and social support where no other suitable key worker or service is in place.
• Support whānau to navigate primary, secondary and community health services, including priority referrals, hospital discharge and outpatient care.
• Act as a coordination bridge between Calder Health, Street to Home, Supportive Housing and other Mission services.
• Participate in multidisciplinary hui, case reviews and health reviews to support improved health and social outcomes.

What We Are Looking For

• A relevant tertiary qualification in health, hauora, social services, community services or a related field, plus at least three years’ experience in health navigation, social services or community-based support.
• Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
• Experience supporting people with complex health and social needs, including homelessness or housing instability.
• Strong skills in advocacy, communication and building trusted relationships.
• Ability to remain calm and professional in distressing, emotional or complex situations, including occasional aggression.

We recognize that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.

About The Organisation

Auckland City Mission – Te Tāpui Atawhai works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation.

With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite.

We believe in people, collective responsibility, and hope - and invite those who share our values to join us.

• job-description---health-and-social-services-coordinator---revised-sept-2026.pdf