Product Owner- Mobile app

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Help shape the future of how customers interact with IAG every day. As Product Owner – Mobile App, you'll own the vision, strategy and roadmap for our customer-facing mobile experiences across the AMI and State brands. This is an opportunity to create simple, intuitive digital journeys that make life easier for customers, whether they're managing their insurance, making a claim or accessing support when they need it most. Working across New Zealand and Australia, you'll bring together customer insights, technology and business priorities to deliver experiences that are both valuable today and ready for the future.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland).

Ngā Mahi Hei Whakatutuki Māu | What You'll Do

• Define and execute the product strategy and roadmap for mobile app and online account experiences, aligning customer needs with business priorities
• Lead product discovery activities, using customer research, analytics and market insights to identify opportunities and shape future experiences.
• Prioritise and manage the product backlog, ensuring delivery teams focus on initiatives that deliver the greatest customer and business value.
• Partner with stakeholders across claims, retail, marketing, service, contact centres and technology to align priorities and drive outcomes.
• Drive innovation across digital servicing, exploring opportunities such as AI enabled experiences, digital claims journeys and self-service capabilities
• Monitor product performance, customer engagement and adoption metrics to continuously improve the mobile experience

Ōu Pūkenga me ōu Wheako | What You'll Bring

• Experience in Product Ownership, Digital Product Management or a similar customer-facing product leadership role
• Proven success developing product strategies and roadmaps that deliver meaningful customer and business outcomes
• Strong understanding of mobile applications, including native and non-native digital product environments
• Experience working with customer experience, UX/UI and digital engagement principles to create intuitive customer journeys
• Excellent stakeholder management skills, with the ability to influence across business, technology and delivery teams.
• Strong understanding of Agile delivery practices and experience working with cross-functional teams
• Experience within financial services, insurance, banking or other highly regulated environments is highly regarded

Tā Mātau ki a Koutou| What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Friday 25 September 2026 9:59PM NZST

Tā Mātau Ratonga Tautoko | Adjustments & Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to Sign in to view email for a confidential conversation.

He pitopito kōrero anō mō mātau | More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.