Regional Operations Manager - Restaurant Associates New Zealand

• Lead a portfolio of premium hospitality environments and iconic client partnerships
• Elevate everyday experiences through exceptional food, service and event delivery
• Shape strategy, inspire high-performing teams and drive excellence across multiple sites

He angitūtanga | The opportunity

Restaurant Associates is New Zealand’s premier hospitality and corporate dining brand, renowned for delivering refined culinary experiences and service excellence in some of the country’s most prestigious environments.

We are seeking an accomplished Regional Operations Manager with extensive experience in premium hospitality, functions and events, and a passion for creating exceptional guest experiences. This influential leadership role will focus on building trusted client partnerships, supporting and developing Site Managers, and driving operational excellence across a portfolio of Business & Leisure locations.

You will play a pivotal role in elevating the ordinary into extraordinary experiences, ensuring every touchpoint reflects the high standards, innovation and attention to detail that define Restaurant Associates. Reporting to the General Manager of Operations, you will champion safety, lead strategic initiatives and foster a culture of excellence, accountability and continuous improvement.

This role is based in Auckland.

Ko ō Kawenga / Your Responsibilities

In this role, you will:

• Inspire, mentor and develop leaders and teams, creating a culture of engagement, succession planning and high performance.
• Champion health, safety, quality and compliance, ensuring the highest standards are consistently achieved across all sites.
• Lead transformational initiatives that enhance operational consistency, innovation and the overall guest experience.
• Drive commercial performance through strategic planning, financial oversight and continuous operational improvement.
• Lead client retention, growth and relationship strategies, ensuring exceptional service delivery and long-term partnership success.

He Kōrero Mōu / About You

• Significant multi-site leadership experience within premium hospitality, food service or events environments.
• A proven track record delivering exceptional dining experiences, high-profile functions and bespoke hospitality solutions.
• Strong commercial and financial acumen, with experience managing complex contracts and driving sustainable business growth.
• Outstanding relationship-building and stakeholder management skills, with the ability to influence at all levels.
• A commitment to safety, quality and operational excellence, combined with a passion for continuous improvement.
• Demonstrated success leading people through growth, change and performance-driven environments.

Ngā Painga / Benefits & Perks

• Competitive salary, performance incentives and comprehensive benefits, including vehicle allowance.
• The opportunity to lead a prestigious portfolio within New Zealand’s leading hospitality services organisation.
• Career development opportunities across the global Compass Group network.
• A collaborative and supportive leadership environment.
• Exclusive discounts on medical insurance, banking, travel and lifestyle benefits.
• Flexible working options and access to Employee Assistance Programmes.

 Visit our Benefits page for the full list of benefits.

Mō mātou | About us

Restaurant Associates delivers world-class hospitality experiences across New Zealand’s most respected corporate, cultural and event venues. We believe exceptional hospitality is about far more than food. It is about creating memorable moments, building meaningful connections and consistently exceeding expectations.

Supported by the global expertise of Compass Group, we combine culinary innovation, impeccable service and operational excellence to transform everyday interactions into extraordinary experiences. Our people are at the heart of everything we do, bringing passion, professionalism and creativity to every guest experience.

Guided by our values of Respect, Growth and Teamwork, we are committed to fostering an inclusive, diverse and sustainable future for our people, clients and communities.

Successful candidates must pass pre-employment checks.

Applicants must have NZ residency or a valid NZ work visa.

Recruitment for this role will actively commence from the date of advertising. The closing date is reliant on the appointment of the successful applicant.

Don’t miss out on this unique opportunity — click ‘Apply Now’!

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Join us in redefining hospitality and elevating the ordinary through exceptional experiences.