Service Manager

Lead two residential mental health services and support your team to deliver high-quality, person-centred outcomes for tāngata whaiora (people seeking wellness) in Whangārei.

He Kōrero Mō Mātou | About Us

Ka Puta Ka Ora Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing, and housing services. We believe that everyone is capable of living full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau (families) be the best they can be.

He Kōrero Mō Te Tūranga | The Role

We have a permanent full-time Service Manager opportunity based in Whangārei, leading our Corks Service in Tikipunga and Kotuku Service in Woodhill. These Level 4 residential mental health supported accommodation services provide a safe and supportive environment for people on their recovery journey. This role is responsible for the overall leadership, coordination, and performance of both services and participates in an on-call roster shared with other Service Managers.

You will

• Lead, coach, and support multidisciplinary teams to deliver high-quality services.
• Drive service quality, continuous improvement, and compliance with organisational and contractual requirements.
• Build strong partnerships with whānau, community agencies, and key stakeholders.
• Oversee staffing, rostering, property, resource, and budget activities within allocated parameters.
• Manage recruitment, performance development, and workforce planning processes.
• Respond to incidents, feedback, and operational issues to support safe and effective service delivery.

He Kōrero Mōu | About You

You are a confident and approachable leader who enjoys supporting others to succeed. You bring a collaborative and people-focused approach, value culturally responsive practice, and are committed to achieving positive outcomes for the people and communities we serve. You thrive in a dynamic environment, build trusted relationships, and lead with integrity, accountability, and respect.

You will bring

• Full registration and a current Annual Practising Certificate (APC) under the HPCA Act 2003 (for example, Registered Nurse, Social Worker, Occupational Therapist, or AOD Clinician).
• Experience in management and/or leadership roles.
• A minimum of 2 years' experience working in mental health and addictions.
• The ability to engage and maintain effective working relationships with clinical teams.
• Strong written and verbal communication skills and the ability to manage competing priorities.
• Must hold and maintain First Aid certification including CPR, or be willing and able to complete this.
• A full, clean NZ driver licence.

Ko Tā Mātou Mahi | We Offer

Join a values-led organisation where your leadership can make a meaningful difference every day.

We offer

• Salary range of $82,550.59 - $93,074.43 per annum, dependent on experience.
• Access to extensive wellbeing support, including counselling, budgeting advice, coaching services, and mental health workshops to support your hauora (wellbeing) and personal growth.
• Staff discounts with Southern Cross Health, PB Tech, Harvey Norman, Anytime Fitness, and more.
• Generous leave entitlements, including wellbeing leave, cultural leave, and study leave where applicable.
• Ongoing training and development opportunities.
• Inclusive and supportive teams grounded in Te Tiriti o Waitangi (The Treaty of Waitangi) and our Pou.
• Opportunities to grow within one of Aotearoa's largest for-purpose organisations.

Your Career. For People. For Purpose.