customer solutions officer

Are you a self-starter who thrives in high-energy environments? Do you love talking to people, organizing details, and bringing calm to potential chaos? A reputable, forward-thinking organization is looking for a versatile team player to join operations as a Customer Solutions Officer. This is a 12 month fixed term contract.

If you're adaptable, resilient, and passionate about facilitating clear communication, this might be the perfect space for you to shine.

What You’ll Do

• Be the First Point of Contact: Engage with diverse individuals across multiple channels (phone, written messages, and digital chat) to guide them through everyday inquiries.
• Problem-Solve on Your Feet: Use active listening and smart questioning to understand unique situations, find common ground, and help resolve everyday friction points.
• Keep Things Seamless: Capture key data accurately, draft high-quality summaries, and keep essential records organized.
• Collaborate & Support: Work alongside supportive team members, assisting with background operational tasks, minor research, and continuous improvements.

What We’re Looking For

• A Calm Communicator: Cool under pressure, clear in your writing, and comfortable managing challenging interactions with patience and empathy.
• Detail-Oriented & Independent: Highly organized with great time-management skills and a natural eye for accuracy.
• Adaptable Learner: Ready to digest basic frameworks, pick up technical concepts quickly, and apply core principles to your work.
• Culturally Aware: Enthusiastic about inclusive environments and respectful, values-aligned interactions.

Why Apply?

If you want a varied role where no two days are quite the same, apply today with your resume and a brief introduction!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you a self-starter who thrives in high-energy environments? Do you love talking to people, organizing details, and bringing calm to potential chaos? A reputable, forward-thinking organization is looking for a versatile team player to join operations as a Customer Solutions Officer. This is a 12 month fixed term contract.

If you're adaptable, resilient, and passionate about facilitating clear communication, this might be the perfect space for you to shine.

What You’ll Do

• Be the First Point of Contact: Engage with diverse individuals across multiple channels (phone, written messages, and digital chat) to guide them through everyday inquiries.
• Problem-Solve on Your Feet: Use active listening and smart questioning to understand unique situations, find common ground, and help resolve everyday friction points.
• Keep Things Seamless: Capture key data accurately, draft high-quality summaries, and keep essential records organized.
• Collaborate & Support: Work alongside supportive team members, assisting with background operational tasks, minor research, and continuous improvements.

What We’re Looking For

• A Calm Communicator: Cool under pressure, clear in your writing, and comfortable managing challenging interactions with patience and empathy.
• Detail-Oriented & Independent: Highly organized with great time-management skills and a natural eye for accuracy.
• Adaptable Learner: Ready to digest basic frameworks, pick up technical concepts quickly, and apply core principles to your work.
• Culturally Aware: Enthusiastic about inclusive environments and respectful, values-aligned interactions.

Why Apply?

If you want a varied role where no two days are quite the same, apply today with your resume and a brief introduction!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service Representative , CSR, customer service, Contact Centre, Whanganui, temporary assignment, inbound calls, outbound calls, first call resolution, Te Whatu Ora, administration, Microsoft Office, Tikanga Māori , Te Tiriti o Waitangi

• Relevant experience

Primary School/Junior High