Interim Chief Customer & Commercial Officer

Interim Chief Customer and Commercial

Wellington-based (3-5 days pw) | Executive Leadership Team | Fixed term, 18 months

MetService | Te Ratonga Tirorangi is seeking an exceptional executive leader to lead its Customer and Commercial division and with the Executive take us through a period of nationally significant transformation, growth and strengthened customer impact.

As New Zealand’s national weather authority and a globally unique, commercially successful products and services business, MetService plays a critical role in helping people, communities and businesses make confident decisions managing weather impacts in the context of a changing climate. This role will protect and grow revenue, deepen customer and stakeholder relationships, and strengthen reach, engagement and brand trust across Aotearoa New Zealand and international markets.

Kōrero mō te tūranga - About the role

Lead commercial growth, sales, marketing, customer engagement, strategic partnerships and brand reputation to deliver strong customer outcomes, protect revenue and grow MetService’s value in Aotearoa New Zealand and globally.

In This Role You Will

• Balance leading commercial growth, sales, marketing, customer engagement, strategic partnerships and brand reputation with strategic transformation to help shape the Future MetService.
• Shape a refreshed growth and customer strategy focused on high-value, decision-led weather and climate services.
• Build a strong cross organisational commercial and customer culture.
• Partner with the Board, Executive, government, Earth Science New Zealand, Māori / iwi, customers and sector partners to deliver strategic outcomes and current obligations.

He Kōrero Mōu – About You

You will be a commercially astute executive with a track record of successfully leading customer, sales, marketing or commercial functions through transformation, growth, uncertainty and change. You will bring strategic judgement, strong relationship leadership, confidence operating with Boards and senior stakeholders, growing capability in Te Ao Māori and mātauranga Māori, values-based work ethic, and the ability to turn experience and insight into sustainable growth. Experience in a State-Owned Enterprise or commercial complex regulated environments would be advantageous.

Ētahi kōrero hai āwhina I a koe - Why you should join our team

This is a rare opportunity to help shape the future of a trusted national organisation whose work reaches into almost every facet of life and business as well as supports national resilience every day. You will lead a talented division, influence enterprise strategy and contribute to services that matter deeply to Aotearoa New Zealand and the Pacific.

Me pēhea te tono - How to apply?

For more information about the role, please read the job description.

Please click ‘Apply Now’ to be considered for the role. Applicants for the role should have New Zealand citizenship/residency or hold a valid New Zealand work visa.

If you have any questions, please reach out to us at Sign in to view email

Note: Please apply as soon as possible. We will review applications and schedule interviews as they are received. This role may close early if a successful candidate is found.

Please note: In January 2025, the Government announced plans for the future of the New Zealand science system, including the creation of new Public Research Organisations. As part of this, we will be bringing together the significant capabilities and resources of MetService and Earth Sciences to provide the best weather, climate and associated impacts forecasting system for New Zealand now and into the future. To achieve this Earth Sciences will acquire MetService as a wholly owned subsidiary, with MetService retaining its role as New Zealand's authorised meteorological voice.

Click here for more information: New science organisations

Applications close: Sunday, 6 September at 11:00pm