Claims Technician - Napier, New Zealand

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Claims Technician - Napier, New Zealand

Date: Aug 26, 2026

Napier, HKB, NZ

Company Brand: McLarens

Claims Technician

At McLarens, we are constantly striving for quality and excellence. When people turn to their insurance in times of need, we make the critical difference, taking accountability and providing calm, expert guidance exactly when it matters most. Whether straightforward or more complex in nature, our nationwide network of loss adjusters and claims services experts help simplify the claim experience.

Your New Role

We are looking for a highly organised and process driven Claims Technician to join our Napier team.

Working closely with our Loss Adjusters, you will play an important role in progressing insurance claims from initial appointment through to settlement. You will coordinate information, documentation and activities between customers, insurers, contractors and other parties, ensuring claims continue to progress efficiently and established processes are followed.

This is a busy and varied role requiring someone who can manage competing priorities, keep track of multiple claims and recognise what needs to happen next. Previous insurance or claims experience may be advantageous, however it is not a prerequisite. We are looking for someone with strong core skills, a willingness to learn and the ability to work confidently within established processes and systems.

About You

You will be organised, methodical and process driven, with excellent attention to detail. You will enjoy seeing tasks through to completion and be comfortable taking responsibility for keeping work moving.

You Will Have

• A strong process driven and methodical approach
• Excellent organisational skills and attention to detail
• The ability to manage multiple tasks and competing priorities in a fast paced environment
• Strong written and verbal communication skills
• Confidence communicating with a wide range of people
• Proficient computer skills and the ability to learn new systems and processes
• Initiative and the ability to identify and follow up outstanding requirements
• A practical and solutions focused approach
• A professional and empathetic manner when dealing with customers

Coming from an administration, customer service or another process driven environment, your attitude, strong organisational skills and a willingness to learn will make you successful in this role

Your New Company

Claims? Adjusting? Assessments? Sure, that's what we do, but really we are in the business of helping people.

McLarens specialises in claims management and loss adjusting services. We have a key focus on customer outcomes and actively support people in their time of need. With over 2,000 employees globally, McLarens has branches throughout New Zealand and more than 200 team members nationwide.

McLarens Benefits - It's all here!

• Competitive salary
• Incentive programme for staff
• Opportunity to work with modern technologies in a dynamic environment
• Supportive team culture that values collaboration
• Professional development
• Birthday leave
• Flexible working options
• Wellness benefit
• Group insurance programme
• Proactive EAP services
• Staff tenure programme
• Access to experts and worldwide opportunities as part of a global organisation with more than 2,000 employees

If you're highly organised, enjoy working within clear processes and are looking for a role where you can develop new skills and build a career within the insurance industry, we want to hear from you!

Apply now and join us in shaping the future of McLarens. It's all here.

Apply now »