Warranty & Service Contracts Administrator

We are looking for a Warranty & Service Contracts Administrator to provide professional support to our dealership network across New Zealand. You’ll administer and adjudicate FUSO and Mercedes-Benz Vans warranty and service contract claims, ensuring claims meet NZCD policies, procedures and manufacturer requirements.

About the Role

Your key responsibilities will include:

• Administering, reviewing and processing warranty and service contract claims.
• Adjudicating claims and checking dealer compliance with warranty policies and procedures.
• Conducting claim reviews and investigating out-of-line, high-value and high-profile claims.
• Processing chargebacks and coordinating parts recalls for examination.
• Identifying operational errors, failure trends and opportunities for improvement.
• Working with dealers to obtain documentation and determine the appropriateness of repairs and claims.
• Communicating investigation outcomes to the Warranty Manager, National Service & Technical Manager and dealerships.
• Supporting dealership warranty audits and coordinating training where required.
• Liaising with international claims management teams.
• Travelling to NZCD dealership sites throughout New Zealand as required.