Claims Advisers

At MAS, we're owned by our Members - not shareholders - which means we're focused on doing the right thing for people when it matters most.

Our General Insurance Claims team plays a vital role in supporting Members through loss events, helping them get back to where they were as quickly and smoothly as possible. We're looking for two Claims Advisers to join our team and deliver fair, timely and empathetic claims outcomes.

We have one Permanent position and one 12 month Fixed Term position available. Both positions will be ideally based in our Auckland Office, however we will also consider candidates located in Wellington.

About The Role

As a Claims Adviser, you'll manage a portfolio of fire and general insurance claims from start to finish. You'll work closely with Members, assessors, repairers and suppliers, ensuring each claim is handled efficiently, professionally and in line with MAS policies and legislative requirements.

You'll be trusted to make decisions, negotiate settlements and provide a high level of service while contributing to a supportive, collaborative claims environment.

What Your Day Might Look Like

• Managing insurance claims end to end, with a strong focus on Member experience
• Being a point of contact for Members lodging claims online or over the phone, responding with empathy, professionalism and clarity
• Reviewing policy cover to determine claim eligibility and outcomes
• Communicating with Members, third parties, assessors, repairers and suppliers with empathy and clarity
• Negotiating and determining claim settlements directly with Members
• Appointing and liaising with assessors and suppliers
• Reviewing and approving scopes, quotes and variations
• Authorising claim payments within delegated authority
• Undertaking recovery activities where required, including attending Disputes Tribunal hearings
• Supporting colleagues within the Claims team and assisting with additional tasks as needed

What We're Looking For

We're keen to hear from people who enjoy working with others, solving problems and supporting customers during important moments.

You'll Bring

• Experience handling fire and general insurance claims
• A strong customer service ethic with a calm, empathetic approach
• Confidence negotiating and resolving claims outcomes
• Excellent written and verbal communication skills
• Strong organisation and time management skills, with the ability to prioritise effectively
• The ability to work independently while contributing positively to a team environment
• Good computer literacy and the ability to work across systems
• A commitment to compliance, quality and professional standards

About MAS

We're a New Zealand owned insurance and investment company with a difference. As a mutual, we're owned by our Members and make meaningful contributions to our community through our charitable foundation.

At MAS, you'll join a Team That's

• Motivated to make a difference
• Focused on delivering high quality outcomes for our Members
• Guided by our values: Make a difference, In it together and Own it, do it
• Supportive, inclusive and committed to helping each other succeed
• Looked after with a range of benefits including Health and Life insurance, Income Protection Insurance and 6% KiwiSaver