Senior Claims Specialist, Long Tail

Primary Details

Time Type: Full timeWorker Type: Employee

The Opportunity

• Permanent opportunity due to internal promotion
• Join a tight-knit team of professional and thrive in a supportive, collaborative environment where people genuinely enjoy working together to get things done.
• A varied financial lines and general liability portfolio, reporting directly to the National Claims Manager – Long Tail.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Senior Claims Specialist, you’ll play a key role in delivering an exceptional claims experience. You’ll assess policy coverage, investigate claims, and negotiate resolutions with empathy and professionalism. Key responsibilities include:

• Proactively managing your own portfolio of financial lines and general liability claims through to resolution.
• Building strong, trusted relationships with clients and stakeholders through clear communication and a values-led approach.
• Overseeing the litigation process in collaboration with our Legal Panel.
• Identifying opportunities to reduce claims costs and minimise leakage, while promoting a strong risk management culture.
• Providing technical support and mentoring to Claims Specialists on complex matters.

About You

You’re a seasoned Claims Specialist who puts customers first and brings the capability to manage complex matters end-to-end, including:

• Solid grounding in the insurance industry and end-to-end claims management.
• Proven experience across financial lines and/or general liability claims.
• A collaborative mindset—able to back others, challenge constructively, and share knowledge.
• Clear, confident communication with strong organisation skills (including influencing and conflict resolution).
• Strong analytical thinking, negotiation and practical problem-solving.
• Legal qualification is an added bonus but not a prerequisite.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here .

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How To Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at Sign in to view email

Skills

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 30/07/2026 11:59 PM

To submit your application, click "Apply" and follow the step by step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.