IT Operations Analyst

The Opportunity

We are seeking an organised IT Operations Analyst to join a tight-knit IT Operations and Security team within the financial services sector.

You will act as the crucial first point of contact for incoming IT requests, providing high-quality Level 1 support and routing complex work to ensure the right tasks reach the right technical specialists. This is an exceptional opportunity for a junior to intermediate professional with an IT helpdesk background looking to progressively build a career across the enterprise infrastructure and security domains.

Key Responsibilities

• Monitor, triage, and manage incoming IT requests across shared mailboxes, Slack channels, and support queues.
• Provide Level 1 support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and resolve common desktop/laptop issues.
• Assess, prioritise, and route urgent or complex work to the appropriate Infrastructure, Operations, or Security team members.
• Assist senior team members with routine user account administration, access requests, and maintaining standard operating procedures.
• Support compliance with ISO/IEC 27001 information security policies and promptly report any security incidents or policy breaches.

Skills And Experience Required

• Junior to intermediate experience in an IT Support or Service Desk environment.
• Hands-on exposure to Microsoft 365, Windows desktop environments, and basic networking concepts.
• Exceptional organisational and time management skills, with the ability to assess and prioritise competing requests.
• A customer-focused, patient approach with strong written and verbal communication skills.
• A genuine interest in continuous learning and building capability in cloud technology and information security principles.

How To Apply

To submit your interest, please select the "Apply now" option. For a confidential discussion about delivery expectations, contact Amaan Kazmi at Sign in to view email or 022 060 7986.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Experience

5 years

Skills

IT Support, Helpdesk, Triage, Microsoft 365, Cybersecurity, Infrastructure, Ticketing, Level 1 Support

Qualifications

• Bachelor Degree

education

Bachelor Degree&ICT