Applications Support Engineer

We're looking for an Application Support Engineer to join our friendly, focused Greater Wellington ICT Applications Team. This permanent, full-time role is based in our central Wellington office.

You'll join a cross-functional agile team delivering new business and ICT initiatives, reporting to the Manager, Applications.

About the role

As Application Support Engineer, you'll be the go-to for Level 2 and 3 application support, triaging incidents and service requests for business teams across Greater Wellington.

Working between the Service Desk, ICT delivery teams and vendors, you'll ensure that incoming incidents and service requests are directed to the right resolver groups and fixed quickly, to keep our systems reliable and available.

You will also work closely with our Service Delivery Manager to make service level achievement visible and propose improvements to how support gets done through automation, documentation and training.

Skills and experience required

• Several years' experience supporting business users on large, multi-user applications
• Solid grasp of application configuration, networks, security, databases and cloud
• Strong analytical and problem-solving skills, and a genuine customer focus
• Confident working in an agile team and picking up new systems fast
• Experience in AI tools and AI agents including awareness of AI risks and benefits
• Experience automating support and maintenance tasks is a plus
• Clear communicator who can translate technical detail for any audience
• Capability in te ao Māori, or a willingness to build it

What we offer

• Work to suit your life and whānau with our flexible working policy.
• We'll encourage you to grow and prosper with a range of learning and development opportunities, internal secondments and career progression.
• Your wellbeing is our priority - we'll provide medical and trauma insurance, support through our employee assistance programme, including Rongoā Māori partner providers, generous annual and sick leave, along with Tangihanga leave and support.
• We want you to have a sense of belonging, where you can reflect your personal and cultural identity in the way that you work.
• Social clubs, staff networks and a friendly and inclusive culture.
• Great working environments across our beautiful region.

Come help treasure and grow our rohe together

Our rohe and its lands, waterways, animals, plants and people can only grow stronger if they are nurtured.

To join our team is to step up and commit to playing an active part in this important mahi. That means restoring nature, connecting people and places, reducing environmental impacts and helping this rohe and its people prosper.

We are part of a collective movement alongside mana whenua and community members whose hopes for the future of this region are just as high as your own.

Our efforts across environmental management, public transport, flood protection, regional parks and water supply are interconnected and integral to treasuring our rohe and growing our future.

How to apply

Greater Wellington is proud to be a member of Te Uru Tāngata Centre for Workplace Inclusion. We value diversity and are committed to an inclusive, flexible, and supportive workplace. We encourage candidates from all backgrounds and welcome the unique talent and experience you will bring to our team.

We are passionate about ensuring our recruitment processes are fair and equitable. Please let us know if you have any accessibility needs or adjustments that need to be made so we can offer a recruitment process that is more accessible to you.

Click on the Apply link to view the position description and to apply for the role with a cover letter and CV.

Please note:

• We ask that your cover letter is written personally and reflects your own experiences, motivations, and communication style. This helps us gain a genuine understanding of who you are and what you could bring to the role.
• All applicants will be required to provide proof of their eligibility to work in New Zealand as we are unable to provide sponsorship for this position.
• Agency applications won't be considered at this time.

Applications close 5.00pm , Thursday, 30 July 2026. However, we will be shortlisting applications as they come in and will interview as soon as possible to secure the right person.

For further information, please contact Bret Richdale, Manager Applications on 021 190 8597.

Greater Wellington is an accredited Living Wage Employer. We're committed to making sure our people, including people in our supply chain, earn enough to meet life's basic needs, support their whānau, and participate fully in their communities.

The remuneration for this position, inclusive of all benefits, is $79,280 to $118,920 with a midpoint of $99,100. Starting remuneration will depend on the skills and experience of the successful applicant.