Manhattan WMS SME - Auckland, New Zealand

The HR Ally

Date: 3 days ago
City: Auckland, Auckland
Contract type: Full time

Job Description – Manhattan WMS Specialist/Consultant

Required Information

Details

Required Technical Skill Set

  • Proven experience in Manhattan WMS (preferably 2018 version Warehouse Management for Open Systems)
  • Configuration, integration, and troubleshooting of WMS
  • Experience with Distribution Center (DC) operations, enhancements, and supply chain processes (including Labor Management, Yard, and Transportation modules)
  • Familiarity with IBM Cognos SCI, MOCA, Oracle DB, SQL, and Azure Cloud - Incident, problem, and change management in a managed services environment
  • Experience with batch and critical system process support, user management, and access provisioning Strong documentation, SOP, and knowledge management skills

Desired Competencies (Technical/Behavioral Competency)

Must-Have: twg

Good-to-Have

  • Experience with Relex and other supply chain systems - ITIL certification
  • Experience in retail or distribution environments
  • Familiarity with automation and reporting tools (e.g., IBM Cognos SCI)

Role Descriptions / Expectations from the Role

  • Provide application development and support services for Manhattan WMS, including incidents, problems, requests, and system health checks.
  • Configure, integrate, and enhance WMS functionalities to meet business requirements.
  • Support batch and critical system processes, user management, and access provisioning.
  • Develop and maintain SOPs, knowledge articles, and operational documentation.
  • Coordinate with product vendors for L3/L4 assistance and manage escalations.
  • Analyze business requirements, participate in user story grooming, and support QA/testing services.
  • Participate in release management, deployment, and post-production support.
  • Collaborate with cross-functional teams (onshore/offshore) and participate in governance and reporting routines.
  • Ensure compliance with SLAs, KPIs, and service management procedures.
  • Support transition, knowledge transfer, and continuous improvement initiatives.

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