Guest Services Representative

E pā ana ki a SkyCity | About SkyCity

SkyCity Hotels Group is committed to delivering the best standards of service and product knowledge.

The addition of this luxurious hotel brings the total number of hotel rooms across our SkyCity Auckland precinct to nearly 1000 (includes The Grand by SkyCity and SkyCity Hotel). The hotel is directly connected to the NZ International Convention Centre and the SkyCity precinct via air bridges over Hobson St. The property is nothing short of spectacular, brought to life by a dedicated team whose hard work and passion shine through as they warmly welcome guests into this extraordinary space.

Mō te Tūranga | About the Role

As a Guest Services Representative, you'll play a big part in making sure that our hotel guests have the best time during their stay with us. You're one of their first and last point of contacts when they check in and check out. Your responsibilities include providing front desk services to guests, processing guest payments and acting as a source of information on various things.

Mōu | About You

You'll be someone who is approachable and have great customer service skills - this will shine when you're greeting our guests when they check in, helping them out during their stay and wishing them goodbye when they check out. You're likely to be sales minded where you'll up-sell/cross-sell additional SkyCity offerings. This role also involves some administration work so you'll know your way around a computer.

Ngā painga | Benefits

A supportive, diverse company culture

Work with a fun and hardworking team

Fully laundered uniform before each shift

$2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)

Heavily discounted staff car parking

Career progression

Discounts at our outlets

Free trips for you and plus one as many times as you like up the Sky Tower

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.

If you are keen to join us and have the required skills to be successful in this role please apply online today.