Finance Sales & Customer Service

MTF Finance Napier is a locally owned and operated franchise of MTF Finance, a trusted nationwide brand that has been providing responsible and tailored finance solutions to Kiwis since 1970.

Our Napier team is small, dynamic, and collaborative. As a family-owned business, we pride ourselves on creating a supportive and inclusive workplace where every team member feels valued. We genuinely enjoy working together and are committed to helping each other succeed—both professionally and personally.

Franchise owners Beka and Joel are young, community-minded professionals who are passionate about creating a workplace culture that is flexible, family-friendly, and grounded in mutual respect. As active members of the Hawke’s Bay community, they bring energy, integrity, and a strong sense of purpose to the business.

We’re looking for an enthusiastic team member for Full Time Maternity Cover to join our Napier team. This role requires someone who is energetic, highly driven and with a strong customer focus who can establish effective professional relationships across our diverse portfolio of clients. You will have a high desire to succeed and can identify new opportunities to grow and meet company objectives. We will support you with the best technology and training available to enable you to fit the right loan to the right person, accurately and responsibly. For the right person, there may be an opportunity to transition into a permanent position as our business and family continue to grow.

Just some of the things you’re responsible for

• Manage loan enquiries and applications from initial contact through to settlement
• Maintain strong relationships with new and existing customers
• Provide clear and responsible guidance around loan terms and documentation
• Assist customers with account queries and payment management
• Work collaboratively with the team to achieve individual and collective goals
• Perform general administrative and compliance-related tasks as required
• Any other duties as may be reasonably required by the employer from time to time.
• Attend training as required by MTF

The ideal candidate will

• Demonstrate strong interpersonal and communication skills
• Be confident managing their workload and prioritising tasks
• Have excellent attention to detail and accuracy
• Be comfortable working in a team environment and contributing to a positive culture
• Show initiative, reliability, and a professional approach to work
• Be willing to learn — no prior finance experience is required, as full training will be provided

Experience in customer service, sales, or administration would be an advantage but is not essential.

What you’ll receive in return

• A welcoming and supportive team environment
• Flexibility to accommodate school hours, family commitments, or part-time arrangements for the right candidate
• Full training and ongoing support
• The opportunity to work closely with experienced professionals in a growing business
• A values-driven workplace where your contribution makes a real difference

If you're looking for a meaningful role in a locally owned business that values its people and its community, we’d love to hear from you.

Please note that only the shortlisted candidates will be contacted

Candidates must possess a New Zealand Driver’s Licence and the legal right to full-time work in New Zealand. Any offer of employment is subject to clear reference checks, credit reporting, and police record checks. Be advised that only those candidates shortlisted will be contacted.