Manager - Personal Banking NFR

Req ID

117379

Department

NZ - Non-Financial Risk - Personal Banking

Division

New Zealand

Location

Auckland

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Mō te tūranga - About the role

As Manager, NFR Spoke – Personal , you’ll play a key role in delivering and strengthening the effectiveness of first line non‑financial risk management within ANZ NZ Personal business. You’ll support the business to identify, manage and monitor non‑financial risks across day‑to‑day operations.

You’ll provide practical risk insight and advice, support event management and change risk assessments and help embed strong risk management practices into business decision‑making. Acting as a trusted first line risk partner, you’ll help deliver specialist high‑quality risk management and assurance outcomes, build capability, and reinforce risk culture.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Auckland or Wellington

Role Type: Permanent, Full-time Ka aha tō rā e kite ai? - What will your day look like?

As a Manager, NFR Spoke – Personal, you will be:

Supporting end‑to‑end non‑financial risk management, including risk identification, control effectiveness, governance and reporting

Partnering with business teams to provide risk advice across business‑as‑usual activities, projects and change initiatives

Support risk‑in‑change, event and issue management, including root cause analysis and lessons learned

Supporting top‑down and bottom‑up risk identification across the Personal NZ business

Preparing risk analysis, insights and thematic reporting to support governance forums and management decision‑making

Reviewing control design and effectiveness, identifying gaps and supporting risk-based improvements, remediation planning and delivery

Working closely with the NFR Hub and Risk Theme COEs to provide business‑specific insights to support risk assessments across business processes, systems, data and end‑to‑end value chains

Contributing to NFR capability uplift across the business

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you’ll bring:

Foundational knowledge of core non‑financial risk concepts, including risk assessment, control design and operating effectiveness, change assessment, event and issue management.

Experience supporting change risk assessment, event and issue management, including investigations and root cause analysis

An understanding of regulatory obligations, licensing requirements and regulatory change management

Well‑developed analytical skills, with the ability to identify risk themes, trends and emerging issues

The ability to synthesise complex risk information into clear, decision‑ready insights

Developing stakeholder engagement and influencing skills, with confidence working as a first line risk partner

Clear written and verbal communication skills, including contributing to papers and materials for governance and decision making

Strong judgement and a risk‑based mindset, with the ability to balance customer, business and regulatory outcomes.

A willingness to learn, support and continuously build capability in financial crime and fraud risk management and a strong risk culture

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/ .You can

03/08/2026, 11.59pm, (NZST)