Customer Specialist

Customer Specialist – Kerikeri & Kaikohe

ASB Advice Centres (Branch Banking)

At ASB, our customers are at the heart of everything we do. Our Advice Centres are evolving, and it’s an exciting time to join us as we continue to deliver innovative, personalised, and convenient banking solutions for our communities.

We currently have two full-time opportunities, based in our Kerikeri and Kaikohe Advice Centres.

Te tūranga | The role

As a Customer Specialist, you’ll play a key role in supporting customers with their everyday banking needs. From handling a wide range of queries to guiding customers through our digital and self-service options, you’ll help create simple, seamless banking experiences.

No two days are the same — you’ll support customers across multiple channels while helping to keep branch operations running smoothly.

These are full-time roles (40 hours per week), Monday to Friday.

Ō pūkenga | About you

We’re Looking For People Who

• Build strong, genuine relationships with ease
• Thrive in a fast-paced, customer-focused environment
• Learn quickly and adapt with confidence
• Are passionate about delivering exceptional customer experiences

You’ll be curious, ask great questions, and enjoy helping customers find the right solutions for their needs — including confidently supporting them to use ASB’s digital tools.

Why join ASB?

This is your opportunity to be part of a team that’s making a real difference for customers and communities across Aotearoa.

At ASB, you’ll be supported to grow your career, with opportunities to explore different pathways across the bank. You’ll also enjoy being part of a collaborative, inclusive team where our values — Care, Courage, and Curiosity — guide everything we do.

Alongside This, You’ll Have Access To

• Competitive salary
• Staff banking benefits
• Health, life, and income protection insurance
• Flexible “Your Choice” benefits
• Ongoing learning and development opportunities

Me pēhea te tono | How to apply

If you’re looking to build a career with purpose and make a meaningful impact for our customers, we’d love to hear from you.

Please apply online with your CV. For further information, refer to the attached Position Description.

Successful candidates will be required to complete pre-employment checks, including (but not limited to) Police, Credit, and AML checks, along with qualification and eligibility verification.