Customer Service Representative

At MTF, our mission is to help New Zealanders get ahead by making lending about people again. We’re New Zealand’s money experts helping locals all over New Zealand, powered by a world-class funding system.

100% New Zealand owned and operated since 1970, MTF provides personal and business loans to New Zealanders through our nationwide network, made up of 55 Franchises and more than 150 vehicle dealers and business partners. We’ve grown to be one of New Zealand’s largest specialist lenders, with assets of more than $1.2B.

There is a strong sense of pride in the work we do. We have a love for our Dunedin heritage but we’re a national business, and a team, who reach communities and customers right across the country

When you join MTF, you join a dynamic, innovative and highly trusted team. Whether you join our National Office, or one of our franchises, you’re joining a team who share a deep passion for the communities we serve and doing the best for our customers, while also having an unwavering commitment to help our own people learn, grow, and thrive.

Why you'll love this role

This isn't your typical customer service position. You'll be at the heart of the customer journey, and every day will bring a mix of customer interactions, lending support, problem-solving, and collaboration with teams across MTF and our network.

You'll have the opportunity to:

• Make a genuine difference in customers' lives
• Develop valuable lending and financial services knowledge
• Work with a supportive, high-performing team
• Contribute to continuous improvement and innovation

What you'll be doing

As a key connection point between customers, franchises, originators, and National Office teams, you'll:

• Champion responsible lending and customer-first outcomes
• Support the assessment of loan applications through accurate information gathering and validation
• Assist with processing applications through to approval or decline outcomes
• Ensure all application data is complete, accurate, and recorded in systems
• Conduct initial checks to support affordability and suitability assessments
• Maintain accurate records of customer interactions and loan information
• Work across systems to support efficient customer service and lending workflows
• Contribute to team performance, service targets, and process improvements

What we're looking for

We're interested in someone with the right mindset, willingness to learn and who has a genuine passion for customers and customer service.

• Strong communication skills and confidence speaking with people
• Excellent attention to detail and accuracy
• Strong organisational and multitasking abilities
• A positive, solutions-focused mindset
• Ability to adopt new technologies
• The ability to remain calm and effective in a busy environment
• Strong relationship-building skills and a collaborative approach
• Experience in a customer service or contact centre environment

Bonus points if you have

• Exposure to lending, credit, or financial services (preferred)
• Understanding of consumer lending principles and relevant legislation (e.g. CCCFA, Privacy Act) (preferred)
• Strong MS Office skills and ability to learn new systems quickly

What you’ll receive in return

• We’re a New Zealand business on a mission to be New Zealand’s favourite finance company, and we’re proudly based in Dunedin.
• Be part of a proud New Zealand business on a mission to become the country’s favourite finance company, with strong roots in Dunedin.
• Enjoy a culture that celebrates success – regular office celebrations, shouts and our incentive schemes reward both individual achievements and business outcomes.
• Join a dynamic, collaborative team in a modern, central office where people genuinely enjoy working together and take pride in being MTFers.
• Work in a supportive, vibrant environment where teamwork, accountability, and delivering on commitments come first.
• Take advantage of ongoing development opportunities, coaching, and mentorship to help you grow your skills and career.
• Receive a competitive remuneration package, including medical insurance, performance incentives, flexible leave options, and other great benefits.
• Build your career in Dunedin and experience the best of the South, all while contributing to a nationally recognised, iconic business.
• Be part of a leadership team that truly supports one another — collaboration at this level is non-negotiable.

Ready to make lending about people again?

Candidate should apply online an update CV and cover letter.

Did you know?

Studies show women and people from diverse backgrounds may not apply for jobs if they don't tick every box on the job advertisement.

If you're keen on any role at MTF Finance but feel like you're not a 100% match, don’t worry! We still want to see your unique spark, so go ahead and apply. We appreciate varied perspectives and believe every individual brings something special to our team. In a nutshell - we want you to work here because you’re you!

Our recruitment process is fair and inclusive and just like most things in life, a one-size-fits-all approach doesn’t fit most. We think that approach is 'meh' anyway. If you need any special arrangements or a little extra support during your journey with us, that’s okay - just let us know either in your application or when you’re chatting with one of our lovely People and Capability team members.

We can’t wait to hear from you.

Candidates must possess a verified form of photo identification and the legal right to work in New Zealand. Any offer of employment is subject to clear reference checks, credit, Dow Jones Watchlist and criminal history checks. Please be advised that only those candidates shortlisted will be contacted.